For Nuttria, privacy and security are essential elements, as well as the commitment to transparency in the treatment of the personal data of our users and customers. For this reason, this Privacy Policy aims to describe how the collection, use and sharing of information of customers or users who access our website is made.

By using our services, you understand that your data will be collected and we will use your personal information in the ways described in this Policy, under the Data Protection rules (LGPD, Federal Law 13.709 / 2018).

Accordingly, Nuttria, in its role as Data Controller, undertakes to comply with the provisions of this Privacy Policy.

  1. What data do we collect from you and for what purpose?

Our website collects and uses some of your personal data in order to facilitate the provision of services and improve the user experience.

  • Personal data provided by the holder
  • Name, e-mail, mobile number for contact.


  • Data collected automatically
  • IP address, geographic location, browser, operating system, source of origin, duration of visit, pages viewed.
  1. How do we collect your data?

The collection of your personal data can occur in the following ways:

When you visit our website

You are free to browse our website without providing any personal data. When you visit our website, we collect only your browsing data and log files.

Navigation data refers to data about your computer and your visits to our website, such as your IP address, your geographic location, the type of browser you use, operating system, the source of origin, the duration of the visit and the viewed pages.

This data is used by Nuttria to provide general statistics regarding your experience on our website. The IP address, specifically, is used to obtain your approximate location. For example, we may use your approximate location to display translated content or to send emails at times according to your time zone.

You can disable the collection and use of your location data in your browser, operating system or device settings. In addition, you can cancel consent on location data at any time by contacting us.

When you fill out any of the forms on our website

We collect your personal data when you submit forms or interact with our website, for example, requesting customer support.

“Personal data” refers to any information that personally identifies you, including contact information, such as name, email address, company name, address, telephone number and other information about you.

Personal data includes navigation data or payment data in cases where such data is sufficient to identify someone directly or indirectly.

  • Consent

It is based on your consent that we process your personal data. Consent is the free, informed and unambiguous manifestation by which you authorize Nuttria to collect and process your data.

Accordingly, in accordance with the General Data Protection Law, your data will only be collected, processed and stored with your prior consent.

When using Nuttria’s services and providing your personal data, you will be aware and in accordance with the provisions of this Policy, as well as be aware of your rights and how to exercise them.

It is also worth mentioning that you can revoke your consent at any time. However, the revocation of consent for the treatment of some of your personal data may result in the loss of performance of some functionality of the website that depends on this operation.

  1. What are your rights as a data subject?                  

We assure you of your rights as a data subject, provided for in Article 18 of the General Data Protection Law. That way, you can, free of charge and at any time:

  • Request access, correction, update or deletion of your personal data;
  • Do not agree with the treatment of your personal data and ask us to restrict such treatment or request the portability of your personal data;
  • Cancel your consent for the collection and processing of your data. The cancellation of your consent will not affect the legality of any treatment we conducted before the cancellation, nor will it affect the treatment of your personal data conducted in accordance with the lawful treatment regardless of your consent.
  1. How can you exercise your rights as a holder?

To exercise your rights as a holder, you must contact us using the following means available:

It is worth mentioning that, in order to guarantee your correct identification as the holder of the personal data object of the request, we can request documents that can prove your identity. In that case, you will be informed in advance.


  1. How and for how long will your data be stored?         

Your personal data collected by us will be used and stored for the time necessary to provide the service or until the purposes listed in this Policy are achieved.

In general, your data will be maintained as long as your contractual relationship with us lasts. The personal data that are essential for the fulfillment of legal, judicial and administrative determinations and / or for the exercise of the right of defense in judicial and administrative proceedings will be kept, despite the exclusion of the other data.

At the end of the period of storage of your personal data, they will be deleted from our databases or anonymized. If this is not possible, we will keep your storage safe and insulated so that they are not used until their exclusion is possible.

The hypotheses legally provided for in article 16 of the General Data Protection Law, which ensure against the exclusion of personal data are:

I – Compliance with legal or regulatory obligation by the controller;

II – Study by a research body, guaranteeing, whenever possible, the anonymization of personal data;

III – Transfer to a third party, provided that the data processing requirements provided for in this Law are respected; or

IV – Exclusive use of the controller, access by a third party is prohibited, and provided the data is anonymized.

For the correct storage, we employ measures and technical protection solutions to guarantee the confidentiality, integrity and availability of the collected data.

  1. What do we do to keep your data safe?

To keep your personal information safe, we use physical, electronic and managerial tools aimed at protecting your privacy.

We apply these tools taking into account the nature of the personal data collected, the context and purpose of the treatment and the risks that any violations would generate for the rights and freedoms of the data subject collected and treated.

Among the measures we have adopted, we highlight the following:

  • Only authorized persons have access to your personal data;
  • Access to your personal data is done only after the commitment of confidentiality;
  • Your personal data is stored with encryption;
  • Digital Certificate (SSL) that allows online transactions with guaranteed authenticity and with the protection of the information being transferred.

Nuttria is committed to adopting the best attitudes to avoid security incidents. However, it is necessary to emphasize that no virtual page is entirely safe and risk-free.

It is possible that, despite all of our security protocols, fault problems exclusively from third parties occur, such as cyber attacks by hackers, some data leakage due to the negligence or imprudence of the user / client itself or even because of the internet network. which is being used to access our services, given that a public wireless network can be easily intercepted by attackers.

  1. Who can your data be shared with?

Respecting the preservation of your privacy, Nuttria will not share your personal data with any unauthorized third party.

Service providers

We hire service providers to provide services on our behalf to visitors to our Sites and our customers, and it may be necessary to share your data with them in order to provide information, products or services to you.

They receive your data only to the extent necessary for the provision of the contracted services and our contracts are guided by the data protection rules of the Brazilian legal system, being prohibited from using your personal data for other purposes and obliged to preserve their confidentiality.

Nuttria Partners

In addition, we may share your data with trusted healthcare, banking and insurance partners. These third parties are prohibited from using your personal data except for these purposes, and they are obliged to preserve the confidentiality of your data. However, our partners have their own Privacy Policies, which may differ from this.


There are also other hypotheses in which your data may be shared, such as:

I – Legal determination, request, requisition or court order, with competent judicial, administrative or governmental authorities.

II – In the case of corporate transactions, such as mergers, acquisitions and incorporations, automatically.

III – Protection of Nuttria’s rights in any type of conflict, including those of a judicial nature.

  1. International data transfer         

Some of the third parties with whom we share your data may be located or have servers located in foreign countries. In such cases, in any case, your personal data will be subject to the General Data Protection Law, General Data Protection Regulation (GDPR) and other pertinent data protection laws.

By agreeing to this Privacy Policy, you consent to this international transfer of data, which will take place in accordance with the purposes described in this document.


  1. Responsibility                  

It is the responsibility of the agents who work in Nuttria’s data processing processes, in accordance with articles 42 to 45 of the General Data Protection Law, to keep this Privacy Policy up-to-date, observing its provisions and ensuring compliance with it.

We also assume the commitment to seek technical and organizational conditions duly able to protect the entire data processing process.

If the National Data Protection Authority (ANPD) requires the adoption of measures in relation to the processing of data carried out by Nuttria, we undertake to follow them.

  • Disclaimer of Liability

Nuttria is not responsible for:

I – Any circumstances resulting from users’ negligence, imprudence or ineptitude in relation to their personal data. We guarantee and are responsible only for the security of the data processing processes described here, as well as for the fulfillment of the purposes.

II – Inaccuracy of the information entered by the user / customer in the forms of our website or in another service channel. Any consequences arising from false information or entered in bad faith are entirely the responsibility of the user / customer.

  1. Data Protection Officer

If you have questions or do not agree with this Privacy Policy, you can contact our Personal Data Protection Officer:

Alvaro Henrique da Silva Mota

  1. Final dispositions

This Policy may be changed at any time, mainly due to the adequacy of our website and possible changes in the legislative scope. Therefore, we recommend that you review it frequently.

Any changes to this document must take effect as of their publication on our website. By using our services or providing personal data after such changes to the content, you consent to them.

This Privacy Policy was last updated on: 03/01/2021.